SmartHub

Manage Your Account

Make payments, view bills and manage your account.

Pay Online without Registering

Password Reset

Download the Mobile App

How to register your account - Website (pdf)

How to manage autopay (pdf)

How to register your account - Mobile (pdf)

FAQs: Setting Up SmartHub

Both platforms are part of SCEC’s online account management system for members.

The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information.

Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.

The free, secure mobile app is available to download and install on mobile devices and tablets.

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Members can sign up for SmartHub via the SCEC home page to the right under Manage Your Account. To create a new online account, click “Register for Online Access” located under LOGIN TO YOUR ACCOUNT. Click here for the direct link: St. Croix Electric Co-op SmartHub - Registration

You will need to have the account number on hand before starting this process.

After clicking on the “Register for Online Access” button, type your billing account number, last name or business name in the requested fields and click “Continue.” Enter your account number, the name on the account and an email address in the requested fields. You will receive an email with a link to verify your account and set up a password that you can use to log in.

You can also register on the SmartHub login page. Click here St. Croix Electric Co-op SmartHub - Login and click on “Don’t have an account? Register now” at the bottom. Enter your account number, the name on the account and an email address in the requested fields. You will receive an email with a link to verify your account and set up a password that you can use to log in.

There is a link on the SCEC homepage under Manage your Account. Click on “Download the Mobile App” and you will be taken to the Apple App Store.

You can also visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

If you have already registered via the web portal, you will be able to login to the app immediately. If you haven't registered yet, follow the instructions below.

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.

You will need to have the account number on hand before starting this process.

After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail.

Here's how to change your preference to participate in paperless billing:

On the website:

Click on “SETTINGS”
Click on “Paperless Billing” under the sub-menu
You can then choose your preference by selecting on or off with the toggle button under Go Paperless

On the app:

Select “Settings”
Select “Paperless Billing”
Then, you can select On or Off with the toggle button under Go Paperless

Want information on billing, outage alerts and usage updates straight to your email or texted to your mobile phone? Use SmartHub to update your notifications preferences.

Log in to your SmartHub account (web or mobile)
Click on "Settings"
Click “Contact Methods” to add or change email address(es) and phone number(s)
Make changes by clicking the pencil icon next to each contact
If you add a new email address or phone number you will be sent a verification code to activate

Once you have your text and/or email addresses set up, do the following:

Click “Manage Notifications” from the sub-menu under “Settings”
Click on each category to bring up a list of Alert Types
Select Text Message and E-mail options for each type

*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.

Other SmartHub FAQs

Yes.

When you sign in to SmartHub, the home page shows all of your accounts along with the amounts due for those accounts. Click the “Pay” button next to the account to be taken to a screen with more information including your usage, a link to view your bill, and options to pay your bill for each account.

On the app, click on the “Pay” button. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.

On the website:

Log in to your SmartHub account
Click “Contact Us”
Choose your issue or inquiry from the sub-menu
Provide the information requested
Select Send
You can “Track Issue Status”

On the app:

Log in to your SmartHub account
Select Contact Us (under …More on Apple devices)
Click on “Report an Issue/Inquiry” and select your issue or inquiry from the menu
Provide the information requested
Select Submit
You can “Track Issue Status”

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

How do I change my Password, Primary Email Address, Hint Question, or Security Phrase?

On the website or app:

Go to “SETTINGS”
Select “Security” in the sub-menu
Select the tab that you want to change
Follow the prompts
Select Save

New Look, New Link!:

SmartHub

SmartHub will help you manage your account like never before!

Manage Your Account

FAQs: Setting Up SmartHub

Other SmartHub FAQs

St. Croix Electric Cooperative

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Contact Info

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New Look, New Link!:

SmartHub will help you manage your account like never before!

Manage Your Account

FAQs: Setting Up SmartHub

What is the difference between the SmartHub web portal and mobile app?

Is the mobile app secure?

Where can I find my account number?

How do I sign up for SmartHub? (Web)

How do I download the app and sign up for SmartHub? (Mobile)

I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?

How do I set up my mobile and email for notifications?

How do I sign up for, update or delete billing, outage, and usage notifications?

St. Croix Electric Cooperative

Office Hours

Contact Info

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