FirstCall Medical Monitoring is a system that is installed in a home to give peace of mind to individuals and their families, and helps promote independent living. The FirstCall Medical Monitoring system includes a charging station and a pendant worn either on a lanyard or belt clip by the customer. If the customer needs assistance as a result of a fall or feeling unwell, they can push the button on the pendant to initiate a call to the Cooperative Response Center (CRC). The pendant is equipped with sophisticated two-way voice technology which allows the central station operator to assess the situation and contact a pre-determined individual to go to the customer’s home. Professional, SIA trained central station operators are available in Austin, Minn., at all times.